WARRANTY AND RETURNS
Registering your Zakix product on our website entitles you to the following benefits:
- Extra 6 months warranty for FREE (this give you total of 24 months of warranty).
- FREE return label for the first 90 days from your purchase date (applicable to defective products only).
- Receive FREE and exclusive discounted Zakix products for testing and review.
- 30 Days Worry-Free Money Back Guarantee: within the first 30 days of your purchase, you can return your product for a full refund, and we will provide a prepaid shipping label.
- Within the warranty time: we will replace your defective unit with a brand new one. If you register your product, you will receive an extra 6 months warranty free of charge. Please follow the warranty replacement process below.
- Contact firstname.lastname@example.org and provide your order number*
- Please fill out RMA information at the back, tear off this page and leave it inside your return package for our attention
- We will process your RMA and issue a replacement when we receive your package.
Please send an email to email@example.com. You do not need to buy a new Zakix Product at retail price with Zakix’s warranty process. The only costs you may be responsible for include:
- Shipping and handling for the replacement product to be shipped to you.
- Postage for returning your old product.
- Potential customs/brokerage fees for receiving the replacement product (international customers only).
*If your product is purchased from the Amazon Fulfilled channel, please contact Amazon for your return within 30 days of purchase.