WARRANTY AND RETURNS

PRODUCT REGISTRATION

Registering your Zakix product on our website entitles you to the following benefits:

  • Extra 6 months warranty for FREE (this give you total of 24 months of warranty).
  • FREE return label for the first 90 days from your purchase date (applicable to defective products only).
  • Receive FREE and exclusive discounted Zakix products for testing and review.
YOUR COMPREHENSIVE ZAKIX WARRANTY INCLUDES THE FOLLOWING COVERAGE:
  • 30 Days Worry-Free Money Back Guarantee: within the first 30 days of your purchase, you can return your product for a full refund, and we will provide a prepaid shipping label.
  • Within the warranty time: we will replace your defective unit with a brand new one. If you register your product, you will receive an extra 6 months warranty free of charge. Please follow the warranty replacement process below.
HOW TO RETURN YOUR ZAKIX PRODUCT:
  • Contact support@zakix.com and provide your order number*
  • Please fill out RMA information at the back, tear off this page and leave it inside your return package for our attention
  • We will process your RMA and issue a replacement when we receive your package.
TO GET A WARRANTY REPLACEMENT:

Please send an email to support@i-zakix.com. You do not need to buy a new Zakix Product at retail price with Zakix’s warranty process. The only costs you may be responsible for include:

  • Shipping and handling for the replacement product to be shipped to you.
  • Postage for returning your old product.
  • Potential customs/brokerage fees for receiving the replacement product (international customers only).

*If your product is purchased from the Amazon Fulfilled channel, please contact Amazon for your return within 30 days of purchase.